Refund Policy

Welcome to XERLANTHOVIS. We value your satisfaction and aim to ensure that our refund process is as transparent and straightforward as possible. Please take a moment to read our refund policy carefully.

Eligibility for Refunds

Products must be returned within 30 days of the original purchase date.
Items must be unused and in the same condition as received, including the original packaging.
Proof of purchase is required for all refund requests.

Non-refundable Items

Unfortunately, some items are non-refundable. These include:

Gift cards
Downloadable software products
Items on sale

Refund Process

Contact our support team at [email protected] to initiate a refund request.
Provide your order number and reason for the refund.
Once your request is approved, we will provide instructions on returning the item.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, follow these steps:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].

Shipping Returns

To return your product, please mail it to:

XERLANTHOVIS Returns Department
123 Commerce Lane
Suite 456
Metropolis, MA 02134

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].